Crissy Shatzel — Office Manager · Licensed Insurance Agent in Buford, GA

About Crissy

A Decade of Seeing Policies Actually Used

Crissy came into insurance through the side of the business most clients never see. Before managing the office, she spent years in claims support and policy administration — the work that happens after a loss is reported, when the wording of a policy stops being theoretical and starts determining what gets paid.

That history shapes how she writes coverage now. When she walks through a homeowners policy, she is thinking about the claim conversation that might follow in three years: whether the dwelling limit will still make sense, whether a deductible that looked attractive at signing will feel that way after a storm, whether a rider someone skipped is the one they will wish they had.

As office manager she also keeps the agency running day to day, which means she tends to be the person who knows where a file stands. Clients who prefer talking to someone who already has their history in front of them usually end up working with her.

At a glance

Office Manager · Licensed Insurance Agent
Over a decade in insurance, including claims support
Home, auto, life, and bundled coverage
Based in Downtown Buford, licensed across Georgia

Who She Works With

Who Crissy Works With

Her background tends to draw a particular kind of question.

Clients who have filed a claim before and want to understand how it affects their coverage and rates

Anyone with a complicated policy history that needs untangling

Households wanting a plain-language walkthrough of what is and is not covered

Clients who want the same person handling their file year over year

Get in Touch

Request a Quote From Crissy

Send the details below and Crissy will follow up, usually the same business day.

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We reply to every request within one business day. Submitting this form does not bind coverage.

Reach Crissy

770-268-4418

Fastest way to reach us

Mon–Fri8:00 AM – 5:00 PM
SaturdayBy Appointment
SundayClosed

Calls after 5:00 PM will be returned the next business day.

60 W Park St
Buford, GA 30518

[email protected]

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What She Handles

Coverage Crissy Writes

Every line below is handled in the same Buford office, so your file does not get passed between strangers.

Home Insurance

Dwelling limits, deductibles, and the endorsements that decide what a claim actually pays. Crissy walks through the parts of a homeowners policy that only matter once you need them.

Explore home insurance

Auto Insurance

Liability, collision, comprehensive, and the coverages people drop without realising what they were for. She will tell you which of your current limits she would question and why.

Explore auto insurance

Life Insurance

Term and permanent coverage for households who want a number based on their actual obligations — mortgage, income, dependents — rather than a figure that sounded about right.

Explore life insurance

Bundle & Save

Home and auto reviewed as one picture instead of two quotes. Bundling also means one renewal conversation and one person tracking both policies.

Explore bundling options

Insurance Review

Bring your current declarations page from any carrier. Crissy reads it line by line and tells you what it covers, what it does not, and where the gaps sit. No charge, no obligation.

Schedule a review

How It Works

How a Conversation With Crissy Goes

No pressure at any stage, and nothing is in force until you say so.

STEP 01

She asks about history

Past claims, previous carriers, anything that has changed at the property or in the household. This is the part most quotes skip, and it is usually where the useful information lives.

STEP 02

She reads the fine print out loud

You get a plain-language walkthrough of the limits, exclusions, and deductibles — including the ones that would matter in a claim rather than the ones that look good in a summary.

STEP 03

You keep the file, and her

If you move forward, Crissy stays the point of contact at renewal and when something changes. Coverage begins only once a policy is issued and confirmed in writing.

Common Questions

Questions Clients Ask Crissy

Will filing a claim raise my rates?

It can, but not always, and the answer depends on the type of claim, who was at fault, and your history before it. Crissy can walk through how a specific claim is likely to be treated at renewal so you are not guessing. What she will not do is promise a particular outcome — carriers make that call, not the agency.

What does the office manager role mean for me as a client?

Practically, it means she sees the files moving through the office. If a document is outstanding or a renewal is coming up, she is usually the one who notices. Clients who dislike re-explaining their situation to a new person each time tend to prefer that.

Can she look at a policy I bought somewhere else?

Yes. Bring the declarations page — the summary sheet listing your limits and deductibles — and she will go through it with you. There is no charge for the review and no requirement to move the policy afterward. Sometimes the outcome is that your current coverage is fine.

I have had several policies and carriers over the years. Is that a problem?

Not at all, and it is a common reason people call her. Gaps in coverage history, lapsed policies, or claims spread across different carriers all affect how a new quote comes back. Sorting out that history first usually produces a more accurate quote than starting from a blank form.

Crissy Shatzel — Insurance Agent in Buford, GA