Wendy Alaniz, licensed bilingual insurance agent at The Scheiderich Agency
Licensed Insurance Agent · Bilingual (EN/ES)

Wendy Alaniz — Insurance Agent in Buford, GA

Wendy is often the first voice on the phone and the one clients come back to afterward. Buying a policy takes an afternoon; living with it takes years, and most of the questions arrive in that second stretch. Con gusto la atiendo en español.

Call 770-268-4418 Request a Quote

Mon–Fri 8AM–5PM  ·  Sat by appointment  ·  After hours calls returned next business day

Bilingual — English and Spanish
Licensed Insurance Agent in Georgia
A direct line, not a service queue
About Wendy

The Part That Comes After the Policy

Most insurance attention goes to the sale. Wendy's work sits mainly on the other side of it — the call when a vehicle is added mid-term, the question about why a bill changed, the change of address that has to be handled before it causes a problem, the confusion about what a renewal notice is actually saying.

She is licensed to quote and bind, so she is not a message-taker who passes you along. If you call about a change, she can usually handle it in that conversation rather than scheduling a callback with somebody else. Clients who dislike explaining their situation twice tend to notice the difference.

Fully bilingual, Wendy handles that ongoing support in English or Spanish. For families who bought a policy in Spanish, being able to ask a follow-up question two years later in the same language — without arranging an interpreter or waiting for a call back — is usually the reason they stay.

At a glance
  • Licensed Insurance Agent · Bilingual (EN/ES)
  • Quotes and binds coverage, including mid-term changes
  • Atención continua en español
  • Downtown Buford office, licensed across Georgia
Who She Works With

Who Wendy Works With

Mostly people who already have coverage and need something from it.

Existing clients with questions about coverage, billing, or changes

Spanish-speaking clients who want ongoing support in Spanish

Anyone who wants a real person to call rather than a service line

Clients adding vehicles, drivers, or coverage mid-term

Get in Touch

Request a Quote From Wendy

New quote or a change to something you already have — either one reaches her here.

Le responderemos dentro de un día hábil. Submitting this form does not bind coverage or change an existing policy.

Reach Wendy

770-268-4418
Fastest way to reach us
  • Mon–Fri8:00 AM – 5:00 PM
  • SaturdayBy Appointment
  • SundayClosed

Calls after 5:00 PM will be returned the next business day.

60 W Park St
Buford, GA 30518
[email protected]
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What She Handles

Coverage Wendy Writes

New policies and changes to existing ones, in English or Spanish.

Home Insurance

New homeowners coverage, and the updates that follow: a renovation, a new roof, a change in who lives there. Telling your agent about those before renewal is usually easier than after.

Explore home insurance

Auto Insurance

Adding a vehicle, adding a teenage driver, removing a car you sold. These are the mid-term changes Wendy handles most, and they are quicker by phone than through a portal.

Explore auto insurance

Life Insurance

Coverage sized to who depends on your income. Wendy can also revisit an older policy that no longer matches your household — a common gap after a birth, a move, or a mortgage.

Explore life insurance

Bundle & Save

Home and auto in one place means one renewal date to track and one person to call when something changes. Wendy can review whether combining yours makes sense.

Explore bundling options

Insurance Review

If you are not sure what you are currently carrying, that is a reasonable place to start. Wendy will pull up the details and go through them with you at whatever pace you need.

Schedule a review
How It Works

How Wendy Handles a Request

Usually resolved in one conversation rather than three.

STEP 01

You reach a person

Call the office during business hours or send the form. You will speak with Wendy rather than working through a phone tree, and she can look at your file while you are on the line.

STEP 02

She handles it there

Because she is licensed to quote and bind, most requests — a new vehicle, a coverage change, a question about a bill — can be dealt with in that same conversation instead of handed on.

STEP 03

You get it in writing

Changes are confirmed in writing so you have a record of what was altered and when. Nothing takes effect until the policy has been updated and confirmed.

Common Questions

Questions Clients Ask Wendy

I need to add a car mid-term. How fast can that happen?
Often the same day, if you have the vehicle identification number, the year, make, and model, and know who will be driving it. Wendy is licensed to bind, so she can usually process the change during the call rather than logging a request for someone else. The exact effective date depends on the carrier's confirmation.
¿Puede ayudarme en español con mi póliza actual?
Sí, por supuesto. Wendy is fully bilingual, and that applies to ongoing service, not just the original sale. Billing questions, coverage changes, renewal notices, and anything you did not understand in a letter can all be handled in Spanish, with the same person each time.
My bill changed and I do not understand why. Who do I ask?
Her. Premium changes usually trace back to something specific — a coverage change, a driver added or removed, a renewal adjustment, or a change in how the policy is being paid. Wendy can pull up the file and walk through what moved. If the answer sits with the carrier, she will tell you that and help you get it.
Do I have to come into the office to make a change?
No. Most changes are handled by phone or email, and many clients never visit the office at all. If you would rather sit down in person at 60 W Park St in Downtown Buford, that is welcome — but it is not a requirement for anything routine.
Need something changed?

Call Wendy — Llámenos

A question about your policy, a change mid-term, or a new quote. Business hours are the fastest route.

Call 770-268-4418
or
Request a Quote Online

Referral partner with a client who needs coverage or ongoing service? Send a referral to Wendy →